Refund policy

All sales are final. Each item we produce is custom-made specifically for your team, which means we cannot accept returns, exchanges, or issue refunds once an order has been placed. To ensure a smooth and accurate purchasing experience, we strongly recommend reviewing all product descriptions, color options, customization details, and sizing information carefully before you complete checkout. Taking a moment to verify your selections helps us create exactly what you envision.

In the rare event that your order arrives damaged, defective, or different from what you selected, please contact us within 7 days of delivery. Our support team will review the issue, request any necessary documentation or photos, and work with you to determine the most appropriate solution. We are committed to resolving any fulfillment errors promptly and professionally.

If you are unsure about sizing, we provide detailed size charts to help guide your decision. Because customized items cannot be adjusted or exchanged once produced, we encourage all customers to refer to these charts and confirm measurements prior to placing an order. Our goal is to ensure you feel fully confident in your selections before your order goes into production.